Privacy Policy

Gmore ("we", "our", or "us") operates the Gmore mobile application (available on iOS and Android) and the website at gmore.app (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Services.

By using our Services, you consent to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide

Account Information: Name, email address, phone number, profile photo, and user type (buyer, property owner, tenant, or realtor)
Profile Information: Professional details for realtors including agency name, licence information, and areas of expertise
Property Listings: Property details, descriptions, photos, videos, pricing, and location information you submit
Communications: Messages exchanged with other users, property inquiries, and appointment requests
User Content: Reviews, ratings, Buzz Q&A posts, comments, and feedback you provide

1.2 Identity Verification Data

Sensitive Data Notice

The following data is collected only during identity verification and is subject to enhanced protections.

Government-Issued ID Documents: Photographs of identification documents (e.g., passport, national ID, driver's licence) submitted for identity verification
Selfie Photographs: Live selfie photographs captured during the verification process for liveness detection
Biometric Data (Face Embeddings): Mathematical representations of facial geometry stored as numerical vectors. These are used solely for identity confirmation, fraud prevention, and duplicate account detection. By completing identity verification, you provide explicit consent to the collection and processing of this biometric data
Verification Metadata: Document quality assessments, liveness detection results, device attestation data, and fraud analysis results collected during the verification process

1.3 Payment Information

Subscription and payment transactions are processed by third-party payment providers. Razorpay handles payments for India/INR transactions and Stripe handles international transactions. Gmore does not directly store your full credit card numbers, bank account details, or UPI credentials. We receive only transaction confirmations, subscription status, and billing identifiers from these providers.

1.4 Calendar Data

If you choose to connect your calendar for appointment scheduling, we access calendar events from the following providers with your explicit permission:

Google Calendar — event times and availability
Microsoft Outlook — event times and availability
Apple Calendar — event times and availability (iOS only)
Calendly — scheduling availability (read-only)

Calendar data is used solely within the App for scheduling purposes. You can disconnect any calendar at any time from your account settings.

1.5 Information Collected Automatically

Device Information: Device model, operating system and version, unique device identifiers, app version, and network information
Usage Data: Property interactions, video views, favourites, inquiries, messaging activity, search queries, Buzz engagement, and interaction patterns
Log Data: IP address, access times, referring URLs, and crash reports collected through Sentry for app stability
Device Security: Device integrity assessments (e.g., root/jailbreak detection, device attestation) to protect platform security
Location Data: With your permission, precise location data to provide localised property suggestions and nearby listings. You can revoke location access at any time through your device settings

1.6 Device Permissions

Our mobile app may request access to the following device features:

Camera

Recording property video tours and reels for listings
Capturing photos of properties and profile pictures
Scanning identity documents for verification
Capturing selfies for identity verification (liveness detection)
Creating Local Buzz community content

Location

Showing nearby property listings and directions
Enabling location-based property search
Tagging property and Buzz content locations

Microphone

Recording audio in property video tours
Voice search functionality
Voice notes in messages

Storage / Media

Uploading property photos and videos from your gallery
Downloading property documents
Caching content for offline viewing

Notifications

New messages from buyers or realtors
Appointment reminders and confirmations
Property inquiry updates and listing matches

Calendar

Syncing availability for appointment scheduling
Adding property viewing appointments

Biometric (Face ID / Fingerprint)

Secure app authentication
Protecting sensitive account actions

You can revoke any of these permissions at any time through your device settings. Some features may not function properly without the required permissions.

2. How We Use Your Information

Provide Services: To operate and maintain our real estate platform and all its features
Identity Verification: To verify user and realtor identities, prevent fraud, and detect duplicate accounts
Communications: To facilitate communication between buyers, sellers, and realtors
Personalisation: To provide personalised property recommendations based on your interactions and preferences
Subscriptions: To process payments and manage your subscription
Community Features: To power Buzz (local Q&A) and real-time community updates
Analytics: To provide realtors with video performance metrics, leaderboard rankings, and engagement data
Safety & Security: To detect and prevent fraud, abuse, and security threats
Improvements: To improve the platform through usage analytics, A/B testing, and performance monitoring
Notifications: To send platform updates, promotional offers, and technical alerts
Legal Compliance: To comply with applicable laws and enforce our Terms & Conditions

3. Artificial Intelligence and Automated Processing

Platform AI: We use AI and machine learning to enhance content recommendations, property matching, and moderation
On-Device AI: Face detection and matching during identity verification uses on-device AI models. Face embeddings are processed locally on your device before being securely transmitted to our servers
Third-Party AI: Third-party AI services may assist with content generation, search enhancement, and platform features. No personal data is shared with AI providers for model training purposes

4. Information Sharing and Disclosure

We do not sell your personal information.

We may share your information in the following circumstances:

4.1 With Other Users

Your public profile information, listings, and content are visible to other users as part of normal platform functionality
When you inquire about a property, your contact information is shared with the listing realtor

4.2 With Service Providers

We work with trusted third-party service providers who are contractually bound to process your data only for specified purposes:

Supabase: Database hosting and user authentication (hosted in Singapore, Southeast Asia)
Cloudflare: Video streaming, content delivery, and file storage (global network)
Google Maps / Places API: Location and mapping features
Razorpay: Payment processing for India/INR subscriptions
Stripe: Payment processing for international subscriptions
Sentry: Error tracking and crash reporting
PostHog: Product analytics and feature flags

4.3 For Legal Reasons

Comply with applicable laws, regulations, or legal processes
Respond to lawful requests from government authorities
Protect our rights, privacy, safety, or property
Enforce our Terms & Conditions

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Data Security

Encryption: Data is encrypted in transit (TLS/SSL) and at rest
Biometric Protection: Face embeddings are stored in encrypted form with restricted access
Identity Documents: Stored securely with access limited to authorised personnel for verification and fraud prevention only
Access Controls: Strict role-based access controls limit who can access your data
Secure Infrastructure: Industry-standard cloud providers with compliance certifications
Regular Assessments: Regular security audits and vulnerability testing

While we take extensive measures to protect your data, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

6. Data Retention

Account Data: Retained for as long as your account is active
Identity Verification Data: Government ID documents and biometric face embeddings are retained for the duration of your account plus 30 days after account deletion, then permanently deleted
User Content: Property listings, videos, and reviews are removed from public visibility upon account deletion and permanently deleted from backups within 90 days
Messages: Retained for the duration of your account
Transaction Records: Billing and payment records retained for 7 years as required by applicable tax and financial regulations
Usage Logs: Retained for up to 12 months for analytics and security
Anonymised Data: Aggregated, anonymised usage data may be retained indefinitely for analytics and platform improvement

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your account and personal data, subject to legal retention obligations
Data Portability: Request your data in a structured, commonly used format
Restrict Processing: Request that we limit the processing of your data in certain circumstances
Object to Processing: Object to the processing of your data for direct marketing or profiling
Withdraw Consent: Withdraw previously given consent at any time, including consent for biometric data processing
Opt-Out: Opt out of promotional notifications and communications through App settings
Permissions: Manage device permissions through your device settings at any time

To exercise these rights, use the relevant options in your account settings within the App or contact us at info@gmore.app. We will respond to your request within 30 days.

8. Cross-Border Data Transfers

Our primary database infrastructure is hosted in Singapore (Southeast Asia) via Supabase
Video content and files are delivered through Cloudflare's global network, which may process data in multiple jurisdictions
Payment processing occurs through providers operating in India (Razorpay) and internationally (Stripe)

Where data is transferred across borders, we ensure appropriate safeguards are in place, including contractual obligations with our service providers to maintain equivalent levels of data protection.

9. India Digital Personal Data Protection Act (DPDPA) 2023

For users in India, the following applies in addition to the rights listed in Section 7:

Gmore acts as a Data Fiduciary under the DPDPA
We process your personal data only for lawful purposes with your consent or as permitted by law
You have the right to nominate another individual to exercise your data rights in the event of your death or incapacity
You may file a complaint with the Data Protection Board of India if you believe your data rights have been violated
We will notify you and the relevant authorities of any personal data breach that is likely to cause you harm, as required by the DPDPA

10. Cookies and Tracking Technologies

Website (gmore.app)

Our website uses cookies and similar technologies to:

Remember your preferences and login status
Analyse website traffic and usage patterns
Improve website performance and user experience
Provide personalised content and recommendations

You can control cookies through your browser settings. See our Cookie Policy for full details.

Mobile App

The Gmore mobile app does not use browser cookies. We use device identifiers and in-app analytics (PostHog) to understand usage patterns and improve the experience. You can limit tracking through your device privacy settings.

11. Children's Privacy

Our Services are strictly intended for users aged 18 and above. We do not knowingly collect or process personal data from anyone under 18. If we become aware that we have collected data from a minor, we will promptly delete it. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

12. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated at least 15 days in advance by:

Posting the updated policy on this page with a new "Last updated" date
Sending a notification through the app or email for significant changes

Your continued use of our Services after changes take effect constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your data, or our data practices, please contact us:

info@gmore.app

We aim to respond to all inquiries within 48 hours.

Grievance Officer & Data Protection Contact

For privacy / data-protection queries and complaints under the Digital Personal Data Protection Act, 2023:

Prabhu Mohan, Gmore Ventures Private Limited

grievance@gmore.app privacy@gmore.app